Questions? We've got you.

Designer ski, snowboard & après wear — hired, not bought. Rent the labels you'd love (but would never quite justify buying), wear them all trip, then hand them back. No £2,000 jacket gathering dust for 51 weeks of the year.

Only if you want to! Book a try-on and come play dress-up at ours in Comber — or, if you already know what you love, just WhatsApp us your favourite Louks and we'll sort the rest.

Sooner is better. Every Louk is one of one, so once it's booked for your dates, it's gone. If your trip's in the diary, your Louks should be too.

We stock roughly XS–XL (UK 6–20) — but here's the honest bit: everything fits differently. A size 14 might fit a size 8 as an oversized piece, and a size 10 could run large and suit a 12–14. That's exactly why we recommend a try-on — tell us your usual size and we'll have a few options ready on the rail to find the one that's perfect on you.

That's exactly what the try-on is for — come see us and we'll find your perfect fit before you commit. Happy to skip the try-on? Totally fine, just know fit isn't guaranteed when you order sight unseen (sizes are a guide).

Every Louk shows its price for 3, 5 or 7 days — a fraction of the retail price, which we show alongside so you can see exactly what you're saving.

No checkout here — we like to keep it personal. A 50% deposit secures your dates (Lou sends a secure Stripe link) and the balance is due on collection.

A £15 try-on fee holds your appointment — and it comes straight off your rental if you go ahead. It's only kept if you don't show up.

Life happens on the slopes! Add Louk Cover (£15) and minor accidental damage — small stains, marks and small rips from normal wear — is covered, so it's not charged to you. It doesn't cover loss, theft or major damage though: if a piece comes back damaged beyond repair — so badly we genuinely can't rent it out again — you'd cover the cost of replacing it, up to the item's RRP (shown on every product). Either way, we'll always contact you and explain any charge with evidence first — never any nasty surprises.

Absolutely not — hands off! Pop everything back in the bag as-is and we handle all the cleaning. One less thing on your list.

Collect from us in Comber a day or two before you fly. In the Republic? If our driver's free we can sometimes deliver for a small extra charge — just ask.

Please drop them back to us the day after you're home — prompt returns keep the rail moving for the next trip. No scrubbing needed though: we handle all the cleaning.

Yes please! Styling a whole group head to toe is our favourite — round up your ski crew and we'll get everyone sorted.

Life's like that. Cancel 14+ days before collection and we'll refund your deposit (less the £15 fee); within 14 days we'll hold it as credit for another Louk this season. Full details in our Terms & Conditions.